Resident Resources
Helpful information for current and future Havenly Homes residents.
Whether you have a question about your lease, need to report a maintenance issue, or just want to know how to reach us — you're in the right place. We've put everything you need in one spot because home should feel handled, not complicated. From paying rent to submitting a repair request, this is your go-to hub for all things Havenly Homes.
How to Reach Us & Get Help
We're here when you need us. Here's how to get in touch, submit a maintenance request, and know when to treat something as an emergency.
How to Contact Us
The Havenly Homes team is always glad to hear from you. Whether you have a question about your lease, a concern about your home, or just need general support, please don't hesitate to reach out by phone or email. We believe in real answers from real people — no runaround.
Submitting a Maintenance Request
To submit a maintenance request, head to our Maintenance Requests page. When submitting, please include your property address, a clear description of the issue, photos if you're able to take them, and your best contact information. The more detail you provide, the faster our team can assess and respond. We appreciate your help in keeping your home in great shape.
Emergency vs. Non-Emergency
Not every maintenance situation is the same — knowing the difference helps us both respond the right way.
Emergency situations — such as gas leaks, flooding, fire, complete loss of heat in freezing weather, or a security breach — require immediate attention. Please call us at (615) 237-8666 right away. If there is any risk to life or safety, call 911 first.
Non-emergency situations — such as minor repairs, appliance issues, or cosmetic concerns — can be submitted through our online maintenance request form or by email. Our team will follow up with you promptly.
Your Lease, Your Rent, Your Home
We want you to feel informed and confident at every stage of your rental relationship. Here's a practical guide to the things that matter most.
Lease Questions
Your lease is an important document, and we want you to understand every part of it. If you have questions about your lease terms, upcoming renewal, or anything in your agreement that isn't fully clear, please reach out — no question is too small. Our team is approachable, happy to walk through the details with you, and committed to making sure you feel at home with your agreement. Contact us anytime at support@havenlyhomestn.com.
Rent Payment
Rent is due on the date specified in your lease, and timely payment is one of the most important parts of a healthy rental relationship — it supports both you and the property owner. We understand that unexpected circumstances happen, and if you have questions or concerns about your payment process, we encourage you to contact us directly rather than wait. Open communication makes everything easier to work through, and we're always glad to help find a path forward.
Respectful Rental Living
A great rental relationship goes both ways. We ask that residents take care of their property, communicate proactively when something comes up, and be a considerate neighbor — treating the home with the same respect you'd want shown to your own space. Havenly Homes holds itself to that same standard: we're accountable, communicative, and genuinely invested in your experience. When both sides show up with care and honesty, home truly feels like home.
Still Have Questions? We're Here.
If you need personal support beyond what's covered on this page, please reach out directly. Havenly Homes is responsive, approachable, and genuinely glad to help — no issue is too small to ask about. Home feels handled when you know someone's in your corner, and we mean that.
Fair Housing compliant. TN License #386476.