Maintenance Requests
When something needs attention, we want to know.
Havenly Homes is committed to clear maintenance communication and timely follow-through on every request. Whether it's a leaky faucet or something more urgent, we take property care seriously — for the health of the home and the comfort of the people living in it. Use the guidance below to get your request to the right place, as quickly as possible.
How to Submit a Maintenance Request
To help us respond as efficiently as possible, please include the following information when you submit your request. The more detail you provide, the faster we can get the right people on it.
Photos of the Issue
Attach one or more clear photos showing the problem. Photos help us assess urgency, order the right materials, and dispatch the right team member the first time.
Your Property Address
Include the full address of the rental — street, city, and unit number if applicable — so there's no confusion about which property needs attention.
Your Contact Information
Include your name, phone number, and email address so our team can follow up with you directly, confirm a scheduled time, or ask clarifying questions.
Once we receive your request, our team will review it and follow up with next steps. Non-emergency requests are addressed in the order they are received during business hours.
Emergency vs. Non-Emergency Maintenance
Not every maintenance issue is the same. Knowing the difference between an emergency and a non-emergency helps you get the right help, at the right time.
Emergency Situations
Some situations require immediate action to protect the safety of residents or prevent serious damage to the property. If you are experiencing any of the following, call us immediately at (615) 237-8666:
• No heat during extreme cold
• Gas leak or smell of gas
• Fire or smoke (call 911 first)
• Flooding or major water leak
• Electrical hazard or sparking outlet
• Broken exterior lock or security issue
Do not wait. Call (615) 237-8666 right away.
Non-Emergency Requests
For issues that are inconvenient but not immediately dangerous, please submit your request in the portal. Examples include:
• Appliance not working properly
• Dripping faucet or slow drain
• HVAC filter replacement
• Minor plumbing issues
• Pest concerns
• General wear and repair needs
Include photos, your address, and your contact information. We will follow up to schedule the appropriate service.
Ready to Submit a Request?
When something needs attention, Havenly Homes wants to know. Reach out by email or phone — we're here to help make sure your home is taken care of.
Your Home. Our Priority.